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Procedure for complaints received in English and Welsh

How ColegauCymru deals with complaints 
 
On receipt of a complaint, ColegauCymru will respect the individual’s right to confidentiality and privacy, and will treat the individual fairly and in accordance with our commitment to equality.  
 
Procedure: 

  • We will acknowledge the complaint within 5 working days of the date that it is received; 
  • We will aim to resolve the complaint within 20 working days; 
  • We will the complainant within the 20 working day period if we believe that it may take longer to investigate the complaint.   

Under the Welsh Language Standards (Welsh Language (Wales) Measure 2011) ColegauCymru will respond to any complaints relating to the Welsh language in the same manner as above. 
Complaints received through the medium of Welsh will not lead to a delay in response.
 
ColegauCymru will inform the individual how relevant times scales and will provide regular updates. 
 
Written complaints should be sent to hello@collegeswales.ac.uk

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